Terms of sale
Last update date: August 4, 2020
PREAMBLE
These general conditions of sale (hereinafter the "CGV») Completely govern sales by the company Romain Ré Reu, a limited liability company with a share capital of € 1,000,000, having its registered office at 26 rue du Bac 75007 Paris, registered in the RCS de Paris, under number 421 360 801 (hereinafter the"Company»). GTC apply between the company and anyone visiting or making a purchase (hereinafter the "Customer») Via the websitehttps://www.romainrea.com(hereinafter the "Site »).
The GTC are freely accessible on the site. The GTCs being likely to be updated, the applicable GTC version is that in force on the site on the date of the Customer. By placing an order, the customer expressly accepts, without restriction or reserve the GTC.
No particular condition can, except express and written acceptance of the company, prevail over the GTC. Any contrary condition opposed by the Customer will be, in the absence of express written acceptance of the company, unenforceable in the latter and deemed not not written, whatever the moment when it has been brought to its attention.
Article 1 - Products
The products sold on the site are watches, jewelry and various accessories (hereinafter the "Product (s)»). They are sold new or used.
They will be presented in the form of one or more photographs accompanied by a description allowing the customer to be able to know their essential characteristics and prices.
Article 2 - Price
The prices of the products are indicated in euros all taxes included (VAT + other taxes) excluding participation in processing and shipping costs. In the event of an order to a country other than mainland France, any customs costs or local taxes will be borne by the customer. All orders regardless of their origins are payable in euros.
The company reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the registration of orders unless manifest of typography on the site (such as an abnormally high or low price): the company is not required to sell a product at an incorrect price, if the error is obvious and that the customer is reasonably able to identify it.
The delivery costs are applicable according to the information indicated on the site. The company reserves the right to modify the delivery rates at any time but the delivery costs will be invoiced on the basis of the prices in force at the time of the registration of orders.
The price that the customer must pay is indicated on the order confirmation and the invoice. The products remain the ownership of the company until full collection of the price by the company.
Article 3 - Order
The customer will place an order on the site and any order will be firm and final from its reception by the company.
Acceptance of the customer's order by the company is materialized by sending an order confirmation email to the Customer. This email includes a complete summary of the order as well as the GTC. The order of the products is not definitively confirmed and undertakes the company only upon receipt of this email by the customer. The company reserves the right to refuse the order if it is abnormal, placed in bad faith or for any other legitimate reason, and in particular, when there is a dispute with the Customer concerning the payment of a previous order.
The Customer is required to check the proper reception of this email and to notify the company without delay of a possible error or anomaly or in the event of absence of receipt via his service-client (see article 10). After receipt of payment, the product will be delivered to the Customer according to the information indicated on the order confirmation. Any request for subsequent modification of the order for any reason whatsoever, in particular in terms of goods or delivery times must be made in writing as soon as possible and will only intervene with the written, express and prior agreement of the company.
Article 4 - Regulation
The order settlement is made by the Customer at the time of the order on the Site. When the company confirms the order, the payment is permanently collected.
The order settlement is made by the Customer at the time of the order on the Site. When the company confirms the order, the payment is permanently collected.
In accordance with article L. 132-2 of the monetary and financial code, the commitment to pay by a payment card is irrevocable. By communicating the information relating to his bank card, the Customer authorizes the company to debit his bank card of the amount corresponding to the order. To this end, the customer confirms that he is the holder of the bank card to be debit and that the name appearing on the bank card is actually his. The customer communicates the sixteen (16) figures and the expiration date of his credit card as well as, if necessary, the visual cryptogram numbers.
The regulations take place by bank card before any delivery. As part of the fight against fraudulent use of bank card, the company reserves the right to request a photocopy of the customer's identity document, as well as its proof of address.
In the event that the debit of the bank card is impossible, the sale will be immediately resolved and the order will be canceled.
Article 5 - Availability
The products and their price are valid as long as they are visible on the site, within the limits of available stocks. Indications on the availability of products will be provided when placing the order.
In the event of the unavailability of the product (s) after placing the order by the Customer or confirmation of the order by the company, the company will tell the customer as soon as possible, either a new delivery time if the same products are likely to be available soon, or the impossibility of honoring the order. In all cases, the Customer may cancel their order and be reimbursed for the sums possibly paid. The reimbursement will take place, at the choice of the company, either by transfer to the customer's bank account, or by check no later than thirty (30) calendar days from the customer payment of any sums paid by the Customer.
The company will not be responsible vis-à-vis the customer or a third party due to the unavailability of the product or its decision to withdraw a product from the site or its refusal to process an order.
Article 6 - Delivery
The products are delivered to the delivery address indicated when ordering and recovery in the order confirmation. The order will be processed upon receipt of payment: the delivery time is seven (7) working days from receipt of payment.
It is up to the customer to issue the reserves and complaints he considers necessary, or even to refuse the package, when the package is obviously damaged on delivery. The said reservations and complaints must be sent to the carrier by registered letter with request for acknowledgment of receipt within three (3) working days, public holidays not included, which follow the date of delivery. The customer must also send a copy of this letter to the company. The lack of complaints within the aforementioned period extinguished any action against the carrier in accordance with article L. 133-3 of the Commercial Code.
The customer must ensure that the products delivered to him correspond to the order. In the event of non-compliance of products in kind or in quality to the specifications mentioned in the delivery slip, the Customer must inform the company by email and return the products to the address indicated under the conditions of article 10.
In the event of a delay in delivery, the order is not canceled. The company will inform the customer by email that delivery will come with delay or the customer may directly contact the company's customer service by email (see article 10). The Customer will then have the right to cancel his order if the delivery did not occur within seven (7) working days from the expiration of the delivery period unless this delay in delivery is due to a case of force majeure.
Within ten (10) working days according to the Customer's cancellation request, the company will make a request for the customer's refund.
In the event that the order has already been sent upon receipt by the company of the Customer's cancellation request, the Customer can still cancel the order by refusing the package. The company will then reimburse the amounts debited and return costs paid by the Customer within fourteen (14) working days following the reception of the complete package refused and in its original state.
Article 7 - Refund
The Customer has a period of fourteen (14) days from receipt of the products to request a refund in the hypotheses referred to in articles 8 and 9.
In the event of the exercise of the right of withdrawal, the company will reimburse the sums paid no later than 14 (fourteen) working days from the date on which the company is informed of the decision to request a refund. This reimbursement date can be deferred until the product is recovered or after receiving proof of shipping of products in perfect condition by the customer.
The refund will be made by the same means of payment as for the purchase. However, with the customer's agreement, the company may use another method of payment without additional expense for the customer.
The company is not required to reimburse additional costs if the customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the company. In accordance with article L.221-23 of the Consumer Code, the costs of return of the products will remain the responsibility of the customer except in the event of a lack of conformity.
The company cannot be held liable for any consequences resulting from a delay in routing. Any possible exceeding the delivery date due to a delay in routing cannot give rise to damages, retained or cancellation of the order by the buyer. The customer is solely responsible for a delivery defect due to a lack of indication when ordering. Indeed, the Customer is solely responsible for the accuracy and completeness of the contact details he communicates to the Company, so that in the event of an error, the Company cannot be held responsible for the impossibility of delivering the product due to erroneous, incomplete information or the absence of the customer. In addition, in the event of absence at the time of delivery, the Customer must go to the place mentioned on the notice to withdraw his package, in compliance with the deadlines mentioned on the notice. After this period, he will be automatically referred to his sender and the company cannot be held responsible.
Article 8 - Right of retraction
In accordance with the provisions of articles L.221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) calendar days from receipt of the products to return the product. In the event that this deadline expires on a Saturday, a Sunday or a holiday or an unemployed day, it is extended until the first next working day.
To exercise its right of withdrawal and thus report to the company its intention, by an unquilified declaration by email sent to the-customer service (article 10 below) or by mail using the withdrawal form in appendix 1.
Returns are to be made within the aforementioned period at the address of the CLISSE service (article 10 below) in their original packaging, complete (accessories, instructions, etc.) in perfect condition, and accompanied by a copy of the invoice.
The return costs are the responsibility of the customer. The DOI product (s) (Fri) t is returned by using the same delivery man and under the same warranty conditions.
The products returned incomplete, damaged, damaged or salis by the customer are not taken up. The customer's responsibility will only be engaged in the event of depreciation of the value of the products resulting from manipulations other than those necessary to ensure the nature, quality and operation of the latter.
The refund will be deferred until the product is received or after receiving proof of shipping of products in perfect condition by the customer.
ARTICLE 9 - Product conformity and guarantee of caches
All products benefit from the legal warranty provided for in articles 1641 and following of the Civil Code (guarantee of hidden defects) and articles L.217-4 and following of the Consumer Code (guarantee of conformity).
When the customer acts as a legal compliance guarantee:
- it has a period of two (2) years of delivery of the products to act;
-it can choose between repair or replacement of the non-compliance product subject to certain cost conditions provided for in article L.217-9 of the Consumer Code;
-It is exempt from reporting proof of the lack of compliance of the product for a period of twenty-four (24) months following the delivery of the product. This period is six (6) months for second -hand goods.
The legal compliance guarantee applies independently of any commercial guarantee which could possibly be granted to the customer.
The Customer is entitled to implement the guarantee due to the hidden defects of the product within the meaning of article 1641 of the Civil Code. In the event of implementation of such a guarantee, it is free to choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.
The Customer has a period of fourteen (14) calendar days from the receipt of the products to make a complaint if the products are defective or do not correspond by the order and return the products.
Returns are to be made at the address of the CLISSE service (article 10 below), in their original packaging, complete (accessories, instructions, etc.) in perfect condition, and accompanied by a copy of the invoice.
The shipping costs will be reimbursed on the basis of the price billed and the return costs will be reimbursed for French residents (excluding DOM and TOM) exclusively. The product (s) must be returned using the same delivery man and under warranty conditions.
The company undertakes, at the choice of the customer, to exchange defective products or not corresponding to the order of the Customer or to proceed to their refund. However, the company may not proceed according to the customer's choice if this choice results in a manifestly disproportionate cost with regard to the other modality, given the value of the property or the importance of the defect. The company is then required to proceed, unless impossible, depending on the modality not chosen by the customer.
Article 10 - Customer Service
For any information or question, the company's customer service is reachable:
Tel.: 01 42 61 43 44 Tuesday to Saturday from 11 a.m. to 6 p.m.
Address: 26 rue du Bac - 75007 Paris
Electronic email address: info@romainrea.com
Article 11 - Intellectual property
The brand of the company, as well as all the figurative brands or not and more generally all the other brands, illustrations, images and logotypes appearing on the products, their accessories and their packaging, whether they are deposited or not, are and will remain the exclusive property of the company. Any total or partial reproduction, modification or use of these brands, illustrations, images and logotypes, for any reason and on any medium whatsoever, without express and prerequisite for the company, is strictly prohibited. It is the same with any combination or conjunction with any other brand, symbol, logotype and more generally any distinctive sign intended to form a composite logo. It is the same for any copyright, drawing, model and patent which are the property of the company.
Article 12 - Responsibility
The company is only committed to the property, authenticity and operating state of products.
The photographs of new products are communicated as an illustrative basis. It is advisable to refer to the descriptions of each product to know the main characteristics.
The photographs of used products correspond to products for sale on the site. It is advisable to refer to the descriptions to know the main characteristics. The customer is invited to contact the company's customer service if he wishes to obtain details on the products (dial state, wear state, revisions, origin of parts, etc.) (see article 10).
In the event of professional purchases, the company will not incur any responsibility for any indirect damage because of the present, loss of exploitation, loss of profit, loss of luck, damages or costs.
The responsibility of the company cannot be engaged in the event of drawbacks or damage inherent in the use of the Internet network, in particular a breakdown of service, an external intrusion, the presence of computer viruses, the fraudulent use of the bank card, etc.
Article 13 - Force majeure
The execution by the company of its obligations under the GTC will be suspended in the event of a fortuitous case or force majeure which would stagger or delay its execution. The company will advise the customer of the occurrence of such a fortuitous or force majeure in the seven (7) working days from the date of the event. When the suspension of the execution of the company's obligations continues for a period of more than twenty-one (21) working days, the Customer has the possibility of terminating the current order and the company will then reimburse the order under the conditions referred to in article 7.
Article 14- Confidentiality of data
The person responsible for processing personal data concerning the Customer is a company Romain Ré Reu, a limited liability company with a share capital of € 1,000,000, having its registered office at 26 rue du Bac 75007 Paris, registered at the RCS de Paris, under number 421 360 801.
The personal data to which the company has access is communicated by the customer when he creates an account on the site and when he uses it to order. Thus, the company collects in particular the email address, connection identifiers, and the data necessary for the processing of the order and its execution (name, first name, delivery, billing address, etc.). Unless otherwise stated, the information requested in the collection forms accessible on the site (e.g. account creation form) is compulsory. The Customer is solely responsible for the accuracy of the data communicated to the Company.
The company undertakes not to disclose the information communicated by the customer to third parties. These are confidential. Unless the Customer's opposition, they will only be used for the processing of the order and to strengthen and personalize the communication and the product offer reserved for customers of the company, in particular by the information letters to which the customer will have subscribed as well as in the context of the personalization of the site according to its interests. The data transmitted by the customer will only be processed by the staff authorized by the company. They will only be transferred to technical providers who manage the site and the latter manage them within the limits of their missions and on the instructions of the company.
The personal data of customers is processed by the company according to the purposes, foundations and for the following durations:
| The personal data of customers is processed by the company according to the purposes, foundations and for the following durations:Treatment finality | Legal basis | Data retention period |
| Management of user accounts and supply of the site. | Legitimate interest of the company to provide the site with users and to manage the accounts of registered users | As long as the customer's user account is active. A user account is considered to be "inactive" after 5 years without connection. It is then automatically closed. The data is archived for 5 years after closing/ deactivating the customer user account. |
| Management and execution of orders placed on the site | Execution of the general conditions of sale | The data is kept for 5 years the execution of the corresponding order |
| Sending the newsletter and commercial offers | Customer's consent when registering or placing the order | For customers who have placed an order on the site: for 3 years from the end of your commercial relationship with the company; For users who have not placed an order on the site: for 3 years from your consent or the last contact emanating from you. In all cases, the company will stop processing customer data when it will withdraw its consent. |
| Customer requests management | Legal obligation of the company to respond to requests for exercising the rights of persons whose company processes data. | The data is kept 5 years after the end of the request. |
| Management of precontentious and litigation | Legitimate interest of the company to make its rights defend as best as possible | The data is kept until the conflict resolution or the exhaustion of the remedies. Transactional protocols and court decisions are archived by the company. |
The company undertakes to protect the personal data it collects. The company ensures to take all the physical, technical and organizational measures useful to obstruct any unauthorized or illegal treatment, as well as to any loss, destruction, alteration or accidental degradation of personal data.
In accordance with the Data Protection Act of January 6, 1978, the Customer has a right of access, rectification, limitation, withdrawal and opposition to personal data concerning him. To do this, simply request it to the customer service (article 10). If the customer considers that his rights are not respected, he can send a complaint to the CNIL.
Article 15 - Applicable law - Disputes
The GTC are subject to French law.
Under article L. 612-1 of the consumer code, "Any consumer has the right to use a consumption mediator for free for the amicable termination of the dispute between it to a professional.». The disputes entering into the scope of article L. 612-1 of the Consumer Code are contractual disputes between a consumer to a professional. The text covers national disputes and cross -border disputes. + Contact details of the consumer mediator, the company as well as the address of its website.
For any difficulty, the customer is invited beforehand to contact the company's after-sales service (see article 10). In the year following the request to the company, in application of article R. 616-1 of the Consumer Code, the Customer may have his request examined by a mediator, knowing that a dispute cannot be examined, with some exceptions, only by a single mediator, namely via mediation of the consumption of the IEAM-31bis-33 rue Daru-75008 Paris L’Ieam: http://www.ieam.eu/mediation-de-la-consommation/droits-du-consommateur/. The solution proposed by the mediation platform is not necessary on the parties.
The Customer can also present his possible complaints on the dispute resolution platform posted by the European Commission: http://ec.europa.eu/ Consumers/ODR/.
Any dispute resulting from the training, interpretation or execution of this contract will be the exclusive jurisdiction of the courts of the French jurisdictions.
Annex 1 - withdrawal form
This form can be used by the customer to exercise his right of withdrawal (see article 8 above)
For the attention of […], [Address],
I notify you by this my withdrawal of the contract relating to the sale of the property below:
Ordered:
Received:
Consumer name:
Consumer address:
Consumer signature (only in the event of notification of this paper form):
Date :
Address this letter by registered letter with receipt notice (except use of an online withdrawal form).