Shipping policy

Article 6 - Delivery

The products are delivered to the delivery address indicated when ordering and recovery in the order confirmation. The order will be processed upon receipt of payment: the delivery time is seven (7) working days from receipt of payment.

It is up to the customer to issue the reserves and complaints he considers necessary, or even to refuse the package, when the package is obviously damaged on delivery. The said reservations and complaints must be sent to the carrier by registered letter with request for acknowledgment of receipt within three (3) working days, public holidays not included, which follow the date of delivery. The customer must also send a copy of this letter to the company. The lack of complaints within the aforementioned period extinguished any action against the carrier in accordance with article L. 133-3 of the Commercial Code.

The customer must ensure that the products delivered to him correspond to the order. In the event of non-compliance of products in kind or in quality to the specifications mentioned in the delivery slip, the Customer must inform the company by email and return the products to the address indicated under the conditions of article 10.

In the event of a delay in delivery, the order is not canceled. The company will inform the customer by email that delivery will come with delay or the customer may directly contact the company's customer service by email (see article 10). The Customer will then have the right to cancel his order if the delivery did not occur within seven (7) working days from the expiration of the delivery period unless this delay in delivery is due to a case of force majeure.

Within ten (10) working days according to the Customer's cancellation request, the company will make a request for the customer's refund.

In the event that the order has already been sent upon receipt by the company of the Customer's cancellation request, the Customer can still cancel the order by refusing the package. The company will then reimburse the amounts debited and return costs paid by the Customer within fourteen (14) working days following the reception of the complete package refused and in its original state.