Refund policy

Article 7 - Refund

The Customer has a period of fourteen (14) days from receipt of the products to request a refund in the hypotheses referred to in articles 8 and 9.

In the event of the exercise of the right of withdrawal, the company will reimburse the sums paid no later than 14 (fourteen) working days from the date on which the company is informed of the decision to request a refund. This reimbursement date can be deferred until the product is recovered or after receiving proof of shipping of products in perfect condition by the customer.

The refund will be made by the same means of payment as for the purchase. However, with the customer's agreement, the company may use another method of payment without additional expense for the customer.

The company is not required to reimburse additional costs if the customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the company. In accordance with article L.221-23 of the Consumer Code, the costs of return of the products will remain the responsibility of the customer except in the event of a lack of conformity.

The company cannot be held liable for any consequences resulting from a delay in routing. Any possible exceeding the delivery date due to a delay in routing cannot give rise to damages, retained or cancellation of the order by the buyer. The customer is solely responsible for a delivery defect due to a lack of indication when ordering. Indeed, the Customer is solely responsible for the accuracy and completeness of the contact details he communicates to the Company, so that in the event of an error, the Company cannot be held responsible for the impossibility of delivering the product due to erroneous, incomplete information or the absence of the customer. In addition, in the event of absence at the time of delivery, the Customer must go to the place mentioned on the notice to withdraw his package, in compliance with the deadlines mentioned on the notice. After this period, he will be automatically referred to his sender and the company cannot be held responsible.

Article 8 - Right of retraction

In accordance with the provisions of articles L.221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) calendar days from receipt of the products to return the product. In the event that this deadline expires on a Saturday, a Sunday or a holiday or an unemployed day, it is extended until the first next working day.

To exercise its right of withdrawal and thus report to the company its intention, by an unquilified declaration by email sent to the-customer service (article 10 below) or by mail using the withdrawal form in appendix 1.

Returns are to be made within the aforementioned period at the address of the CLISSE service (article 10 below) in their original packaging, complete (accessories, instructions, etc.) in perfect condition, and accompanied by a copy of the invoice.

The return costs are the responsibility of the customer. The DOI product (s) (Fri) t is returned by using the same delivery man and under the same warranty conditions.

The products returned incomplete, damaged, damaged or salis by the customer are not taken up. The customer's responsibility will only be engaged in the event of depreciation of the value of the products resulting from manipulations other than those necessary to ensure the nature, quality and operation of the latter.

The refund will be deferred until the product is received or after receiving proof of shipping of products in perfect condition by the customer.

ARTICLE 9 - Product conformity and guarantee of caches

All products benefit from the legal warranty provided for in articles 1641 and following of the Civil Code (guarantee of hidden defects) and articles L.217-4 and following of the Consumer Code (guarantee of conformity).

When the customer acts as a legal compliance guarantee:

- it has a period of two (2) years of delivery of the products to act;

-it can choose between repair or replacement of the non-compliance product subject to certain cost conditions provided for in article L.217-9 of the Consumer Code;

-It is exempt from reporting proof of the lack of compliance of the product for a period of twenty-four (24) months following the delivery of the product. This period is six (6) months for second -hand goods.

The legal compliance guarantee applies independently of any commercial guarantee which could possibly be granted to the customer.

The Customer is entitled to implement the guarantee due to the hidden defects of the product within the meaning of article 1641 of the Civil Code. In the event of implementation of such a guarantee, it is free to choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

The Customer has a period of fourteen (14) calendar days from the receipt of the products to make a complaint if the products are defective or do not correspond by the order and return the products.

Returns are to be made at the address of the CLISSE service (article 10 below), in their original packaging, complete (accessories, instructions, etc.) in perfect condition, and accompanied by a copy of the invoice.

The shipping costs will be reimbursed on the basis of the price billed and the return costs will be reimbursed for French residents (excluding DOM and TOM) exclusively. The product (s) must be returned using the same delivery man and under warranty conditions.

The company undertakes, at the choice of the customer, to exchange defective products or not corresponding to the order of the Customer or to proceed to their refund. However, the company may not proceed according to the customer's choice if this choice results in a manifestly disproportionate cost with regard to the other modality, given the value of the property or the importance of the defect. The company is then required to proceed, unless impossible, depending on the modality not chosen by the customer.

Article 10 - Customer Service

For any information or question, the company's customer service is reachable:
Tel.: 01 42 61 43 44 Tuesday to Saturday from 11 a.m. to 6 p.m.
Address: 26 rue du Bac - 75007 Paris
Electronic email address: info@romainrea.com